Welcome to Our Customer Portal

Thank you for choosing us for your cabinetry and countertop needs! Our customer portal provides easy access to information on warranties, maintenance and care, disclaimers, and checklists for our cabinet lines, countertops, and Granite World products. We are dedicated to ensuring your satisfaction and are here to assist with any questions or concerns you may have.

Cabinet Lines

Mouser Cabinetry offers high-quality custom cabinetry crafted from select woods. With over 65 years of experience, each piece is meticulously finished for durability and beauty.

Use and Care of your Mouser Cabinets

Mouser Cabinetry manufactures the finest cabinetry available, cabinetry that will give you years of trouble-free service when it is installed and cared for as we recommend. Mouser’s stained and solid color cabinetry is produced using the best finishing products available and are applied to select grades of solid woods, wood veneers, and MDF materials. Because our cabinetry is built from wood products, it should be cared for like wood furniture, even our solid color products. Our MDF door styles must be cleaned with products intended for wood. MDF is not a waterproof material. Even though it has the appearance of a laminate once it is finished, water will still penetrate through solid color material and cause the wood fibers to swell, particularly in profiled areas.

Wood Products

Mouser cabinets have a tough, durable catalyzed varnish finish which is highly resistant to moisture and household chemicals. We recommend you use Guardsman Furniture Polish at least monthly to keep your cabinets well protected and looking good. Guardsman Furniture Care Products are available at local furniture stores or the housewares department of many discount stores. To remove oil, grease or daily spills, use a clean, damp cloth, then dry thoroughly. Do not use dishcloths, harsh detergents, abrasive cleaners, spray cleaners, strong soaps or paste wax.

Laminate Products Regular Care and Cleaning

Always use a cotton cloth, non-abrasive sponge, or microfiber cloth. Wipe with a damp cloth or sponge with mild dish soap. For oily or tacky surfaces wipe with a damp cloth or sponge using a 50/50 mix of water and Simple Green Brand cleaner.

Laminate Products Cleaning of Stains (Infrequent Care)

Always use a cotton cloth, non-abrasive sponge, or microfiber cloth.

Step 1: Using a damp cloth or sponge with a 50/50 mix of water and Simple Green, scrub lightly for 10 to 20 strokes. This should remove most stains. If not, move on to Step 2 and if necessary, onto Step 3.
Step 2: Using a damp cloth or sponge with standard Fantastik Brand or Formula 409 Brand cleaner, lightly wipe for 10 to 20 strokes.
Step 3: Place a cloth or sponge damp with 70% Isopropyl Alcohol on top of the stain for 30 minutes then remove and wipe. This should remove makeup, ball-point ink, and other stubborn stains. If stain persists, repeat Step 3 until stain is removed.

Disinfecting Thermofoil Surfaces

A mixture of 10% bleach, 90% water can be used on most thermofoil surfaces. Before using the mixture on an entire surface, be sure to test it on a non-visual spot.

Cleaners to Avoid on Laminate Products

Any abrasive cleaner
Most solvent based cleaners and harsh chemicals such as sink and toilet bowl cleaners
Any cleaner in combination with a brush
Cleaners containing ammonia
Baking Soda
Acetone

If a harsh chemical is spilled on a thermofoil surface, wipe it up immediately. Then wash the surface with soapy water and rinse several times.

Laminate Product Limitations

Thermofoil products are not intended for use as cutting surfaces. Do not place hot pans onto thermofoil surfaces. Laminate products are not intended for use in exterior applications.

Hardware

Our hinging system allows you to easily adjust any door as required. Our drawer slide systems are designed to give you a lifetime of functionality.

Scratches, Chips, Dents

It’s practically impossible to prevent scratches, chips and dents over years of use. Touch-up putty sticks and marking pens are available through your dealer to help you make minor repairs.

Proper Storage and Environmental Controls: Humidity

Wood is like a sponge. It can absorb moisture or dry out, depending on the environment. Excessive humidity can result in warpage and expanding of the wood. Also, a lack of sufficient humidity during the winter heating season can cause shrinkage of the wood. This is especially true on solid wood doors. We recommend a complete heating and cooling cycle to allow doors to adjust to your home’s environment. It is important to control the humidity in your home all year round, especially if you have a fireplace or a wood stove. Mouser cabinetry is to be stored or installed in an environment with a constant Humidity level of 38% – 48%.

Caution!

Self-cleaning appliances generate intense heat during a cleaning cycle and the integrity of the appliance seal or gasket may be compromised with age, improper installation, etc. We recommend the removal of doors and/or drawers from our wood cabinets and laminate products adjacent to, or directly above, an appliance during a cleaning cycle to prevent possible finish or surface damage.

Sole Design Cabinetry is a family-owned business based in Red Boiling Springs, Tennessee. They specialize in finely crafted, custom cabinetry, produced to order by skilled wood craftsmen. Their products feature high-quality materials such as solid hardwood doors, dovetail drawers, and Blumotion drawer glides.

Cabinet Warranty

Sole Design warrants the finish and cabinet box construc on to be free
of defec ve materials and/or workmanship for a period of ten years
from the date of installa on for the original owner.

Our obliga on under this warranty is limited to the repair or
replacement of material
or parts deemed defec ve by our inspec on. Labor and transporta on
charges, damage due to installa on, removal, repair, exchange, or
incidental damages are excluded.

The warranty is voided if the cabinetry is misused, mishandled,
improperly stored, cleaned, installed, modified, or subjected to
extreme moisture or temperatures.

Mitered joints tend to open and close with the change of seasons or
humidity levels. Opening and closing of mitered joints are not a sign of
joint failure and no warranty applies to this condi on.

Painted doors may separate at the seams, and this is not warranted.
MDF products are joint free.

Fabuwood is a leading cabinet manufacturer in the United States, renowned for its high-quality kitchen and bathroom cabinetry. They offer a diverse range of styles, materials, and finishes to suit various design preferences. Fabuwood’s commitment to excellence is reflected in their innovative Q12 quality standards, ensuring superior craftsmanship and durability. With a focus on affordability and quick lead times, Fabuwood continues to set the benchmark for reliable and stylish cabinetry

Coverage of Warranty

Fabuwood Cabinetry Corp. (“Fabuwood”) is pleased to provide the following limited warranty to the first residential purchaser on all cabinets sold in the United States and Canada by an authorized Fabuwood dealer. This warranty does not cover cabinets sold or shipped outside of the United States and Canada. A First Residential Purchaser (“First Residential Purchaser”) is a person who purchases and installs the cabinets in a dwelling that is owned and used by that person as a primary or secondary home, or, in the case of a developer or builder, this limited warranty may be assigned to the initial purchaser who uses the dwelling as a primary or secondary home. This warranty, however, is not transferable to subsequent owners of the home. This limited warranty is subject to all limitations, exclusions, disclaimers and procedures set forth herein.

LIMITED LIFETIME WARRANTY (Only on Allure, Illume, Value Premium, Quest and Valencia series cabinets): Fabuwood warrants to the First Residential Purchaser that all cabinets purchased from Fabuwood will be free from all unnatural defects in material and workmanship in accordance with Fabuwood’s Quality Standards under normal residential use as long as the First Residential Purchaser owns the home in which such cabinets are installed.

Exclusions

THIS WARRANTY SUPERSEDES ANY AND ALL PREVIOUS WARRANTIES BY FABUWOOD AND CONSTITUTES THE EXCLUSIVE REMEDY AGAINST FABUWOOD FOR ALL DEFECTS, DAMAGES AND WORKMANSHIP. THERE ARE NO IMPLIED WARRANTIES EXTENDING BEYOND THE TERMS OF THIS WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FABUWOOD SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES OR DAMAGES (INCLUDING LOST PROFITS), EVEN IF THIS LIMITED LIFETIME WARRANTY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. IT IS POSSIBLE THAT ONE OR MORE OF THE LIMITATIONS AND EXCLUSIONS IN THIS WARRANTY MAY NOT APPLY TO YOU. THE LIMITED LIFETIME WARRANTY ON ALLURE, ILLUME, VALUE PREMIUM, QUEST, AND VALENCIA SERIES CABINETS APPLIES ONLY TO PRODUCTS PURCHASED ON OR AFTER OCTOBER 1, 2024. VALUE PREMIUM & QUEST SERIES CABINETS PURCHASED PRIOR TO OCTOBER 1, 2024, AND ALLURE & ILLUME SERIES CABINETS PURCHASED BEFORE JANUARY 26, 2023, ARE NOT INCLUDED IN THE LIMITED LIFETIME WARRANTY AND ARE SUBJECT TO FABUWOOD’S LIMITED 5-YEAR WARRANTY.

Limitations

This warranty shall become void if the cabinets, cabinetwork, drawer slides or hinges are modified from its original form, improperly installed or damaged prior to or during the installation, or used in any way other than for residential purposes. This warranty covers only parts and materials of the cabinets as supplied by Fabuwood. This warranty does not cover any products used or installed in connection with cabinets, such as gas or electric appliances, countertops, or plumbing fixtures. It also does not cover Blum hinges or any other third-party manufactured accessories or enhancements.

This warranty does not apply to products installed in locations that do not maintain year-round environmental controls. This warranty shall not apply to damages caused by transportation, storage, dirt, chemicals, exposure to moisture, humidity or excessive heat or cold, nor does it cover the effects arising from normal wear and tear, misuse, neglect, accidents, alterations, improper use or failure to maintain properly, house settling, or acts of God. No installer, retailer, distributor, agent or employee of Fabuwood has the authority to alter the obligations or limitations in this warranty.

Quality Standards

This warranty covers all damages and unnatural defects that are deemed as such under the Fabuwood Quality Standards. The Fabuwood Quality Standards, which will be provided to you by your Fabuwood dealer upon request, should be reviewed at the time a claim for warranty service is being considered. Fabuwood reserves the right to modify or change the Fabuwood Quality Standards at any time without notice.

Disclaimers

The following is a brief recap of some of the characteristics of the wood and finishes on the cabinets you are about to purchase. Please read them carefully. If some of these characteristics concern you, please choose something else. We bring these characteristics to your attention so you will realize that Fabuwood will not be held responsible for these variations in your cabinetry. It is important to note that wood products claimed as defective are most often the result of atmospheric conditions such as excess moisture and humidity. Fabuwood strongly recommends testing the intended location of the products for such conditions prior to installation.

WOOD AND COLOR VARIATIONS: Wood is a product of nature, and since no two trees are alike, cabinets may vary in color, texture and grain. Wood characteristics naturally occurring such as variations in color, grain, mineral streaks, pinholes and knots are not considered defects. Color variations in cabinets are also a natural occurrence due to species, age, character of cabinets, and exposure to UV light, smoke, certain household cleaners, sunlight, extreme temperatures, and other environmental conditions. For these reasons, new and/or replacement cabinets may not match display samples and/or existing cabinets. This may result in overall color variations and is not considered a defect.

WOOD DOORS, DRAWER FRONTS, AND FACE FRAMES: Wood by nature will undergo expansion and contraction movements over the years as it compensates and adjusts to ever changing atmospheric humidity and temperature conditions. It is very common for center panels on doors to shrink, expand or move during these changes. Typically, the panel will return to its normal position within a year once it has adjusted to seasonal changes. It is for these same reasons that it is very common for doors to warp during these periods. Doors that are warped up to ¼” are not considered defective. [Note: It is advisable to check if the door was properly installed, since doors that appear warped are very often the result of improper installation.] Painted doors, drawer fronts, and face frames may eventually have visible cracking around the joint areas, and cabinet colors may darken or lighten over time. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this Limited Lifetime Warranty.

PAINTED FINISHES: Plywood is a non-porous, smooth grained wood. Additionally, wood by nature undergoes periods of expansion and contraction while it adjusts to atmospheric conditions mentioned above. As such, finish stress lines may become visible on painted cabinets especially at the joints. Any such occurrence is not considered a defect.

GLAZED FINISHES: A glazed finish by character is an uneven finish. Some edges and profiles will be larger than others and glazing may vary cabinet to cabinet, door to drawer and item to item. This may result in overall color, texture, and finish variations but these are not considered defects.

Warranty Performance

If a defect does occur within the terms and conditions of this warranty such defective part will be repaired or replaced by Fabuwood at its sole discretion. Fabuwood will not provide or pay for the cost of removal of defective product, transportation of defective, repaired or replaced product or installation of repaired or replaced product. If it is not commercially feasible to repair or replace a defective product, we may refund the original price paid by you for the defective product or provide a credit towards a similar type of product sold by us. Fabuwood will not be responsible for any shipping damages to the defective, replaced or repaired product. If defective item has been discontinued or is not available at the time, Fabuwood reserves the right to replace the item with the most similar item available in Fabuwood’s inventory at that time. Fabuwood reserves the right to alter design, specifications and material without obligation to make similar changes to products previously manufactured. Fabuwood cannot guarantee that the finish of any replacement will exactly match the finish and appearance of the defective item due to the natural ageing process of the wood and finishes of the cabinets. Fabuwood may require at its discretion that the customer submit a clear photo, or that a company representative inspect the item being claimed before honoring this warranty.

Claims

For a warranty claim made by the First Residential Purchaser to be considered, please contact the original Fabuwood-authorized dealer, who must file the claim through the Fabuwood EZ pricing system. In the event that the original dealer cannot be identified, or they have closed down, the warranty claim must be emailed to [email protected]. The email should explain the issue and include pictures showing the claimed defects. Feel free to call +1 201-432-6555 ext. 1 for assistance.

Note

Please do not send back any items to Fabuwood prior to receiving proper Replacement Material Authorization (“RMA”) from Warranty Support. Fabuwood takes no responsibility on any items sent back to Fabuwood without proper RMA.

Fabuwood_Limited_Lifetime_Warranty_2025-02-17__1_

Coverage of Warranty

LIMITED 5-YEAR WARRANTY (Only on Value Premium & Quest series cabinets purchased on or after January 26, 2023, and before October 1, 2024, and Allure & Illume series cabinets purchased prior to January 26, 2023): Fabuwood warrants to the First Residential Purchaser that all Allure, Illume, Value Premium and Quest series cabinets purchased from Fabuwood will be free from all unnatural defects in material and workmanship in accordance with the Fabuwood Quality Standards under normal residential use for 5 years from the date of the original purchase or as long as the First Residential Purchaser owns the home in which such cabinets are installed, whichever is less.

Exclusions

THIS WARRANTY SUPERSEDES ANY AND ALL PREVIOUS WARRANTIES BY FABUWOOD AND CONSTITUTES THE EXCLUSIVE REMEDY AGAINST FABUWOOD FOR ALL DEFECTS, DAMAGES AND WORKMANSHIP. THERE ARE NO IMPLIED WARRANTIES EXTENDING BEYOND THE TERMS OF THIS WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FABUWOOD SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES OR DAMAGES (INCLUDING LOST PROFITS), EVEN IF THIS LIMITED 5-YEAR WARRANTY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. IT IS POSSIBLE THAT ONE OR MORE OF THE LIMITATIONS AND EXCLUSIONS IN THIS WARRANTY MAY NOT APPLY TO YOU. THE LIMITED 5-YEAR WARRANTY ON ALLURE, ILLUME, VALUE PREMIUM AND QUEST SERIES CABINETS ONLY APPLIES TO VALUE PREMIUM & QUEST SERIES CABINETS PURCHASED ON OR AFTER JANUARY 26, 2023, AND BEFORE OCTOBER 1, 2024, AND ALLURE & ILLUME SERIES CABINETS PURCHASED BEFORE JANUARY 26, 2023.

Limitations

Quality Standards

This warranty covers all damages and unnatural defects that are deemed as such under the Fabuwood Quality Standards, which will be provided to you by your Fabuwood dealer upon request, should be reviewed at the time a claim for warranty service is being considered. Fabuwood reserves the right to modify or change the Fabuwood Quality Standards at any time without notice.

Disclaimers

Warranty Performance

Claims

Note

Please do not send back any items to Fabuwood prior to receiving proper Replacement Material Authorization from Warranty Support. Fabuwood takes no responsibility on any items sent back to Fabuwood without proper (“RMA”).

Last Modified October 1, 2024: Change of Limited 5-Year Warranty coverage to apply only towards Value Premium & Quest Series Cabinets purchased on or after January 26, 2023, and prior to October 1, 2024.

Fabuwood_Limited_5-Year_Warranty_2024-10-01__1_

Cabinet Care

Congratulations upon your purchase of a Fabuwood kitchen. You have chosen quality and style and we are proud to have brought it to you. We are positive you will enjoy your kitchen. To ensure your cabinets retain their beauty, follow these simple instructions for their care:

Avoid damaging your stains and finish by blotting the cabinet surface instead of wiping when wet.
Be sure to use only mild cleaners when cleaning cabinet surfaces.
Cleaning products should never be sprayed directly onto the wood. Apply product to a cleaning cloth instead.
Damp soft cloths should be used to clean cabinets on a regular basis.
Excess water should be dried immediately to avoid water damage to cabinet finishes.
Food should never be left open in cabinets. Keep food tightly sealed to avoid attracting unwanted guests!
Great organization is key! Invest in some cabinet organizers such as spice racks, modular containers, and labels.

Quartz Lines

Experience the elegance and durability of Viatera Quartz Surfaces by LX Hausys. Made from up to 93% natural quartz, these surfaces are incredibly strong, non-porous, and resistant to stains and scratches. With minimal maintenance required, Viatera offers a hygienic and long-lasting solution for your countertops.

Coverage: The warranty covers manufacturing defects in Viatera Quartz surfaces for a specified period.
Exclusions: It does not cover issues like etches, stains, seams, chips, cracks, hard water marks, deposits, caulking, grout, joint expansion, or scratches. These can be covered by an Extended Protection Plan (EPP).
Transferability: The warranty is fully transferable, meaning it can be passed on to new owners if the property is sold.
Claims Process: To make a warranty claim, you need to provide proof of purchase and details of the defect. LX Hausys will then assess the claim and determine the appropriate action.

VIATERA_Quartz_Surface_Limited_Warranty-071524

Cleaning Tips

General Cleaning

VIATERA is resistant to most stains including wine, lemon juice, tea, coffee, and fruits and vegetables. Normal cleaning requires only a damp cloth and a mild household detergent (such as those listed below). For best results, clean spills as soon as possible and dry the surface with a soft towel.

Spills & Stains

While VIATERA is stain-resistant, some stains are more difficult to remove than others. Mild non-abrasive cleansers help to restore the original appearance. For dried spills, a non-abrasive scrub pad can be used. For substances such as paint, gum, or food, carefully use a razor blade to scrape away the residue prior to cleaning. The scraping may leave a grey metal mark on the surface which can be easily cleaned using a cleanser and non-abrasive pad. For stubborn spots or stains, apply a pad of soaked paper towels and approved cleanser to the area and allow it to sit for a few minutes then proceed with necessary cleaning methods and buffing. Rinse thoroughly and hand-dry to remove cleaning residues.

Cleaning Products

Some generally accepted cleaning products for routine “Care and Maintenance” of VIATERA include:

Windex Multi-Surface Cleaner
Simple Green (lime-scale remover)
Diluted vinegar-type cleaners
Greased Lightning
Formula 409 Glass and Surface Cleaner
Lysol products

VIATERA is not indestructible!

VIATERA is one of the toughest countertop surfaces available, but a few things that can damage it. Avoid contact with harsh chemicals or solvents, especially those containing trichlorethane or methylene chloride, (found in furniture strippers and oven cleaners), as well as products containing bleach. These substances can cause permanent discoloration and surface damage. In the event any of these agents come in contact with the surface, wipe immediately, rinse with water, and then clean with vinegar-based cleaner. If stain persists, contact the supplier/installer of your VIATERA surface. Do not use abrasive and/or alkaline cleaning products or materials (Ajax, Comet, etc. and some 3M Scotch Brite pads), as they can permanently dull the surface. When trying a new cleaning product test it on an inconspicuous area first. Always thoroughly rinse and dry the surface by hand when finished. Excessive/prolonged heat can damage your VIATERA surface — always use a trivet between the countertop and any hot cookware or heat source (electric frying pans, etc.). While VIATERA is scratch-resistant, some materials can cause scratching. For example, the bottom of some ceramic or earthenware dishes may be abrasive enough to cause minor damage to the surface. Also, VIATERA can be chipped or cracked if it is heavily impacted, particularly on an edge.

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Daltile 1-Year Limited Warranty

Daltile warrants that manufactured products will be free from defect for a period of one year from date of purchase. Defect is defined as a shortfall in the product to perform to Daltile specifications as disclosed in product literature, within industry-allowable tolerances as set forth in standard, national industry protocols. THIS ONE-YEAR EXPRESS WARRANTY IS THE SOLE WARRANTY EXTENDED AND REPLACES ANY STATUTORY WARRANTIES TO THE MAXIMUM EXTENT ALLOWABLE BY LAW. Customer misuse including negligence, physical, or chemical abuse is not covered by this warranty. Installation defects are not covered by this warranty. All warranty claims must be reported immediately. Failure to report any warranty claim within 30 days of defect discovery will void this warranty. All products must be inspected prior to installation. Visual defects or nonconformities apparent prior to installation voids this warranty.

Tile is subject to variation in technical specifications, including DCOF, due to inherent variability in the raw materials and production process. Express technical specifications are not guarantees of minimum or maximum thresholds of performance. Tile containing abrasives create a rough surface, creating cleaning challenges because dirt and other contaminants lodge in the surface. Extra attention is necessary to ensure contaminants are removed promptly. Unless specifically stated otherwise, tile recommended for floor or wall applications refers to interior applications only. Daltile does not recommend its products for use on ceilings or roofs. Local building codes may dictate minimum tile performance specifications. Daltile does not warrant product installations that violate building codes. Photographic color images may not be an exact product match. Product samples are representative only. Express color match warranties are only extended to actual product samples.’

Other Daltile Warranties

Implied Warranties Limited in Duration and Scope

Any implied warranty applicable to the product sale, including the implied warranty of merchantability or the implied warranty of fitness for a particular purpose is limited in duration to the duration of this written warranty or the maximum statutory period, whichever is less. Some states do not allow limitations on implied warranty duration, so the above limitation may not apply to you.

The Federal Magnuson-Moss Warranty Act limits disclaimers of implied warranties involving consumer products. To the maximum extent allowable by federal and state law, this warranty supplements or supersedes federal and state consumer goods warranty protections.

Implied Warranty of Fitness for a Particular Purpose

Daltile provides detailed information in its product literature with regard to appropriate tile and stone applications. In these specified applications, Daltile limits the duration of the implied warranty of fitness for a particular purpose to one year or the maximum statutory period prescribed by law, whichever is less. Failure to comply with recommended applications voids this warranty.

Natural stone products are mined and cut from natural formations. Because these products are not subject to a manufacturing process, quality warranties are limited to the specified representations in product literature and guidelines established by the Marble Institute of America. Daltile does not warrant natural stone products for shade, size, thickness, warping, cleft variations, surface finish variations, or other natural variances on stone products.

Remedy Limitation and Disclaimer

If a defect in materials or workmanship is discovered within the one-year period, Daltile will either refund the price of the product or provide a replacement product after a reasonable number of attempts to remedy product defects. Buyer’s remedy is limited to replacement or repair of the defective product. No consequential (including, but not limited to, lost profits) or incidental damages are recoverable. Daltile disclaims all express warranties not contained in this limited express warranty. Any representations made in connection with the sale of this product that differs from the terms of this warranty are not valid and should be brought to the attention of Daltile immediately (1-800-933-TILE).

Legal Notice: Warning Tile and installation products contain chemicals known to the state of California to cause cancer, birth defects, reproductive harm, respiratory harm or other health problems. For more product-specific information on chemical content, obtain an MSDS at Daltile.com or contact Daltile at 1-800-833-TILE.

To Make a Claim

1. The original purchaser must notify a Daltile Sales Service Center or an authorized representative in writing within 30 days of the occurrence of any defect.

2. After notification, Daltile or an authorized representative will inspect and/or test the product for defect and complete a Product Claim Action form. No claim will be honored without product inspection by Daltile or an authorized representative.

3. Upon determination that the product defect claim is valid, Daltile will notify the purchaser in writing. Daltile reserves the right to repair, replace or refund the originally purchased product, at its sole discretion.

Registration Form

ROUTINE CARE & CLEANING

Quartz can be cleaned easily with a mild detergent, water and a soft cloth or paper towel, then rinse and dry thoroughly. Abrasive cleansers or harsh scouring pads and cleansers that contain bleach should not be used with quartz. Engineered stone surfaces do not require polishing to keep them shiny and smooth, but they should be cleaned gently to maintain their distinctive shine. Some quartz colors and finishes liked honed, matte, etc., are more sensitive to grease or finger-prints and may require extra care during routine cleaning.

Avoid using metal knives and utensils directly on the countertop, as metal may scratch the quartz. When chopping vegetables, slicing bread or preparing other foods with sharp utensils, use a cutting board to prevent scratches.

To remove grease from your quartz countertops, use a product recommended for stone care. Harsh cleansers should not be used to remove grease or other cooking stains. Gently scrape away hardened grease with a plastic knife before applying cleanser.

STAINS AND SCRATCHES

For stubborn or dried spills, use a nonabrasive cleaning pad such as a white 3M Scotch-Brite® scrub pad combined with a small amount of mild soap or specialized stone cleaner.

While quartz countertops are resistant to scratches, scuffs, dents, stains and burns, these surfaces are not damage-proof. Homeowners must take care to avoid exposing quartz countertops to permanent inks, markers or dyes, as these substances may not be removable. If a countertop is marked by a permanent marker or dye, rinse the area with water as soon as possible, then apply a cleansing product approved for stone care if the stain is still visible. Clean the area again with water after applying the cleanser.

Although quartz is resistant to stains from juice, wine, coffee and other food substances, it is best to wipe up spills immediately to prevent possible stains. Do not use metal utensils or knives directly on the quartz surface.

PREVENTING CHEMICAL DAMAGE

Avoid exposing One Quartz Surfaces® to chemicals and solvents, especially paint removers or furniture strippers containing trichlorethane or methylene chloride. Avoid contact with nail polish remover, bleach or cleansers that contain bleach, bluing, permanent markers or inks. While casual exposure to alkaline materials will not damage quartz surfaces, highly alkaline (high-pH) cleansers are not recommended when cleaning. If any of the substances listed above come into contact with quartz, rinse the exposed surface immediately and thoroughly with plenty of clean water.

AVOID HEAT DAMAGE

Quartz countertops can be damaged by direct exposure to heat. When cooking, use trivets or heating pads to guard the countertop surface against direct exposure to hot cookware or coffee pots.

PROTECTING QUARTZ SURFACES

Quartz product does not require sealants, and its non-porous surface makes it a durable, sanitary option for kitchens or bathrooms. To ensure that you get the most life from your countertops and that your warranty covers any unexpected damages, follow the manufacturer’s instructions for care and maintenance of quartz countertop.

To get the maximum use from this investment, choose quartz countertops that are covered by a warranty. A manufacturer’s warranty will replace or repair a countertop if it shows evidence of a manufacturer’s defect. With a reliable warranty and proper care, quartz is a safe countertop investment.

Disclaimer

CARE AND MAINTENANCE GUIDE

Dal-Tile does not manufacture installation products or countertop cleaning/maintenance products. Dal-Tile provides the information on this page to its customers as an information source only. Please contact an installation product manufacturer directly, prior to usage, to obtain proper handling instructions, application instruction and warnings concerning potential health hazards for any product contemplated for use.

To ensure your products will provide you with a lifetime of beauty and utility, proper maintenance is crucial. Natural stone products are porous by nature and require a different maintenance program than traditional ceramic tile. Dal-Tile also strongly recommends testing a small area PRIOR to usage of any installation/cleaning/maintenance product to determine whether the product serves its intended purpose.

MSI’s Q Premium Natural Quartz countertops seamlessly blend elegance with durability, providing excellent resistance to stains, scratches, and heat. Their low-maintenance nature makes them a practical and stylish option for any space.

Coverage: The warranty covers manufacturing defects in the material.
Duration: It offers a lifetime warranty for residential applications and a 10-year warranty for commercial applications.
Conditions: The warranty is valid only if the product is properly installed and maintained according to MSI’s guidelines.
Exclusions: It does not cover damage caused by improper use, exposure to extreme heat, or physical abuse.

q-lifetime-warranty

To keep your Q Premium Natural Quartz by MSI surfaces looking their best, regular maintenance is key.

Daily Cleaning: Use a mild soap or detergent with a soft cloth or sponge. Avoid using abrasive cleaners or pads.
Spill Management: Wipe up spills immediately to prevent staining. For stubborn stains, use a non-abrasive cleaner.
Heat Protection: Always use trivets or hot pads under hot cookware to prevent thermal shock.
Avoiding Damage: Do not use the surface as a cutting board. Avoid exposing the surface to strong chemicals or solvents.
Routine Maintenance: Regularly clean with a gentle cleaner to maintain the surface’s shine and durability.

q-care-and-maintenance

Crescent Quartz is a premium line offered by Triton Stone, featuring over twenty stunning visuals in a neutral palette. Known for its elegance and durability, Crescent Quartz slabs deliver timeless beauty that withstands the demands of daily life.

Crescent Quartz Residential Warranty from Triton Stone:

Coverage: The warranty covers manufacturing defects in Crescent Quartz material.
Duration: It offers a 15-year limited warranty from the original date of installation.
Conditions: The warranty is non-transferable and applies only to the original registered owner. It must be activated within 30 days of installation.
Scope: The warranty is valid for Crescent Quartz material installed in residential structures and maintained according to Triton Stone’s Care and Maintenance Guide.
Exclusions: It does not cover outdoor installations, flooring, or installations in boats, ships, RVs, steam rooms, or indoor pools. Damage from abnormal use, exposure to UV light, physical or chemical abuse, and improper care is also excluded.

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To keep your Crescent Quartz countertops looking their best please follow these simple steps:

Regular Cleaning: Use a mild detergent mixed with warm water for daily cleaning. Wipe spills immediately to prevent staining.
Stubborn Stains: For tougher stains, use a non-abrasive household cleaner with a neutral pH. Test on a small area first.
Dried Residue: Scrape off dried substances like gum or paint with a sharp blade, then clean the area with water.
Impact Resistance: Crescent Quartz is highly resistant to impact but avoid placing excessive weight on weak points like edges.
Scratch Resistance: With a Mohs hardness of 7, it resists scratches, but always use a cutting board.
Heat Resistance: While resistant to moderate heat, avoid sudden or prolonged exposure to high temperatures to prevent damage.

By following these simple care tips, you can maintain the beauty and functionality of your countertops for years to come

Crescent Quartz Care & Maintenance

Granite World Disclaimers

Warranty

_______1. At Granite World, we stand by the quality of our work. We guarantee our installation for one year from the date of completion. If any issues arise due to our installation within this period, we will address and repair them free of charge. This warranty covers any defects or problems resulting from the installation process.

Material

________2. Due to the nature of the stone, there is no guarantee that the stone will not crack over time. Granite World will repair any cracks free of charge for one year from the installation date. After one year, any cracks that may occur will be repaired on a service charge basis.

Template

________3. The measurements of the original quote were provided by you. After the template, the new square footage will be applied to the final invoice. If any backsplash, grommet holes, popup outlets, and steel supports will be applied to the final invoice.

________4. A decision-maker must be present at the template to answer any questions. If a decision maker isn’t present, Granite World will template; however, we will not be responsible for any errors.

________5. Customers MUST HAVE SINKS, APPLIANCES & DOWNDRAFTS ON-SITE AT TIME OF TEMPLATE. APRON FRONT SINKS MUST BE INSTALLED BEFORE THE TEMPLATE. Delays may push back the installation date, and a trip fee will be applied to the final invoice.

________6. Before the template all items must be removed from the countertops.

________7. Please ensure your cabinets are secured firmly to the wall and level upon the template’s time. After the template DO NOT move after the template is complete. If cabinets are moved after the template, it is the customer’s responsibility to cover the cost of the remake.

________8. Any additional trips to the template require a $500.00 fee unless otherwise stated by Granite World. Following reasons for the additional trip charge:

Cabinets are not set, including all other areas that a countertop may meet.
Apron front sinks are not being installed.
Drywall must be completed (if the countertop will meet the drywall).

Fabrication

_______9. Many factors go into determining the number and location of seams. The final determination is at the discretion of Granite World.

_______10. Granite World reserves the right to repair or replace any minor chips or defects that may have occurred during fabricating, delivery, or installation entirely at our discretion.

Installation

_______11. Before the installation, all items must be removed from the countertop and under the sink.

During installation, Granite World will disconnect the plumbing and cooktops; however, we will not reconnect. We recommend waiting 24 hours after installation to reconnect the plumbing.

_______12. During the disconnection of the plumbing, pipes and valves could be damaged. If the water valve is unable to be completely shut off, the customer will have the option to have the water to the home shut off completely or have a plumber repair the valve and Granite World will come back to install the countertops later.

_______13. Walls are rarely square or straight, which may cause small gaps between the wall and the granite. The backsplash will often cover these gaps but not always. Granite World is not responsible for caulking open gaps between the countertop or backsplash and the wall.

_______14. In most cases, a heavy under-mount sink (cast iron or porcelain) will need extra support. Granite World is not responsible for this support. Please refer to the sink installation guide.

_______15. Granite World does not remove existing tile work or install new tile. If a tile backsplash needs to be removed, it is the responsibility of the homeowner or contractor to complete this before Granite World can proceed with templating.

________16. During the removal of the existing countertops, drywall, cabinets, plumbing parts/pieces & existing tile damage may happen; Granite World is not responsible for repairs.

________17. After installation, the installation team will provide you with a Certification of Completion form. This form is required to be signed by you or an adult over the age of 18.

Quartz

______18. Quartz slabs can vary from slab to slab due to the manufacturing process. Slight variations in color and pattern can occur between different batches, even within the same quartz line. This means you might notice differences when comparing one slab to another or to a sample.

______19. Some quartz maintains a high resistance to stains; however, it is not stain-proof. Any spill should be wiped off immediately.

_______20. Quartz material is not heatproof. We recommend placing any hot items, such as, but not limited to, pots, pans, air fryers, or crockpots, on a heat-resistant trivet. Granite World is not responsible for any discoloration or cracks in the surface due to direct heat exposure.

_______21. For overhang, we will supply steel support for $50.00 each. Quartz can have an overhang of up to 12” without support, but overhang between 12” -16” will require support. Please note that steel supports will not be installed into cabinets’ a wall must be built to support the steel support.

Product Warranty

_______22.You have been provided with product care and warranty information

______________________________________________________________________

Signature

Warranty

________1. At Granite World, we stand by the quality of our work. We guarantee our installation for one year from the date of completion. If any issues arise due to our installation within this period, we will address and repair them free of charge. This warranty covers any defects or problems resulting from the installation process.

Material

Template

________6. Before the template all items must be removed from the countertops.

________8. Any additional trips to the template require a $500.00 fee unless otherwise stated by Granite World. Following reasons for the additional trip charge:

Cabinets are not set, including all other areas that a countertop may meet.
Apron front sinks are not being installed.
Drywall must be completed (if the countertop will meet the drywall).

Fabrication

_______9. Many factors go into determining the number and location of seams. The final determination is at the discretion of Granite World.

_______10. Granite World reserves the right to repair or replace any minor chips or defects that may have occurred during fabricating, delivery, or installation entirely at our discretion.

Installation

_______11. Before the installation, all items must be removed from the countertop and under the sink. During installation, Granite World will disconnect the plumbing and cooktops; however, we will not reconnect. We recommend waiting 24 hours after installation to reconnect the plumbing.

_______14. In most cases, a heavy under-mount sink (cast iron or porcelain) will need extra support. Granite World is not responsible for this support. Please refer to the sink installation guide.

________16. During the removal of the existing countertops, drywall, cabinets, plumbing parts/pieces & existing tile damage may happen; Granite World is not responsible for repairs.

________17. After installation, the installation team will provide you with a Certification of Completion form. This form is required to be signed by you or an adult over the age of 18.

Granite

Color/Variation: Granite

______18. As a natural product, all granite slabs are prone to variations in color, pattern, and density; therefore, no two pieces are alike. Most granite has natural fissures, which may look like cracks but are not structural defects. These characteristics are part of the natural beauty of stone and will not impair the function or durability of the material. All slabs are inspected for defects by our fabrication crew. If the slab has a defect, the customer will be contacted, and the lead time is subject to change.

_______19. Some granite maintains a high resistance to stains; however, it is not stain-proof. Any spill should be wiped off immediately. Granite needs to be sealed at least once a year to help protect against staining.

_______20.For overhang, we will supply steel supports for $50.00 each. Granite can have an overhang of up to 10” without support, but overhang between 10”- 12” will require support. Please note that steel supports will not be installed into cabinets’ a wall must be built to support the steel support.

________21. Granite needs to be sealed at least once a year to help protect against staining.

Warranty

Material

Template

________6. Before the template all items must be removed from the countertops.

________8. Any additional trips to the template require a $500.00 fee unless otherwise stated by Granite World. Following reasons for the additional trip charge:

Cabinets are not set, including all other areas that a countertop may meet.
Apron front sinks are not being installed.
Drywall must be completed (if the countertop will meet the drywall).

Fabrication

_______9. Many factors go into determining the number and location of seams. The final determination is at the discretion of Granite World.

_______10. Granite World reserves the right to repair or replace any minor chips or defects that may have occurred during fabricating, delivery, or installation entirely at our discretion.

Installation

_______11. Before the installation, all items must be removed from the countertop and under the sink.During installation, Granite World will disconnect the plumbing and cooktops; however, we will not reconnect. We recommend waiting 24 hours after installation to reconnect the plumbing.

_______14. In most cases, a heavy under-mount sink (cast iron or porcelain) will need extra support. Granite World is not responsible for this support. Please refer to the sink installation guide.

________16. During the removal of the existing countertops, drywall, cabinets, plumbing parts/pieces & existing tile damage may happen; Granite World is not responsible for repairs.

________17. After installation, the installation team will provide you with a Certification of Completion form. This form is required to be signed by you or an adult over the age of 18.

Quartz

______19. Some quartz maintains a high resistance to stains; however, it is not stain-proof. Any spill should be wiped off immediately.

Full-Height Splash

______21. Faucets and other plumbing fixtures cannot be installed until after the full-height splash has been installed.

______22 .Stoves

For Gas stoves, we will handle the disconnection but will not reconnect.
If your stove weighs over 300 lbs. and is difficult to move, it must be moved by the customer or contractor before we install the backsplash. We are not liable for any damage if it is not moved.

______23. Undercabinet lighting should be installed after our backsplash is in place. If it is already installed, the customer’s electrician must remove and reattach the lighting after the backsplash installation.

______24. Cabinet, Trim Work & Paint Preparation

Lights rail should not be installed prior to the installation of the full-height backsplash.
All cabinet trim that extends past the bottom of the upper cabinet must be removed by the customer or contractor before we install the backsplash. In some cases, it will need to be modified by the customer or contractor to fit our backsplash correctly.
All upper cabinets must be set prior to the initial template of countertops and backsplash.
All trim around windows and doors must be set prior to the initial template of countertops and backsplash.
All windowsills must be set prior to the initial template of countertops and backsplash.
It’s best to wait until the full-height splash is installed before painting the cabinets. We will not be responsible for any damage caused if the cabinets are damaged.

______25. Outlets:

All outlet locations must be verified at the template stage. If an outlet is moving, we must be notified at the time of the template.
Granite World is not responsible for reattaching outlets to boxes. In most cases, longer screws will be needed to reattach outlets. Granite World does not provide these screws.
In some cases, outlets will need to be moved for us to install the backsplash properly. The customer or contractor is responsible for moving these outlets prior to our arrival for installation (preferably before the template).

______26. Shelves: The maximum size for a granite/quartz shelf is 3”. It is only attached with epoxy, and we do not recommend setting anything heavy on these shelves. The structural integrity of these shelves is only guaranteed for the duration of Granite World’s warranty (1 year).

Warranty

Material

Template

________6. Before the template all items must be removed from the countertops.

________8. Any additional trips to the template require a $500.00 fee unless otherwise stated by Granite World. Following reasons for the additional trip charge:

Cabinets are not set, including all other areas that a countertop may meet.
Apron front sinks are not being installed.
Drywall must be completed (if the countertop will meet the drywall).

Fabrication

_______9. Many factors go into determining the number and location of seams. The final determination is at the discretion of Granite World.

_______10. Granite World reserves the right to repair or replace any minor chips or defects that may have occurred during fabricating, delivery, or installation entirely at our discretion.

Installation

_______11. Before the installation, all items must be removed from the countertop and under the sink.During installation, Granite World will disconnect the plumbing and cooktops; however, we will not reconnect. We recommend waiting 24 hours after installation to reconnect the plumbing.

_______14. In most cases, a heavy under-mount sink (cast iron or porcelain) will need extra support. Granite World is not responsible for this support. Please refer to the sink installation guide.

________16. During the removal of the existing countertops, drywall, cabinets, plumbing parts/pieces & existing tile damage may happen; Granite World is not responsible for repairs.

________17. After installation, the installation team will provide you with a Certification of Completion form. This form is required to be signed by you or an adult over the age of 18.

Granite

Color/Variation: Granite

_______20. For overhang, we will supply steel supports for $50.00 each. Granite can have an overhang of up to 10” without support, but overhang between 10”- 12” will require support. Please note that steel supports will not be installed into cabinets’ a wall must be built to support the steel support.

_______21.Granite needs to be sealed at least once a year to help protect against staining.

Full-Height Splash

______22. Faucets and other plumbing fixtures cannot be installed until after the full-height splash has been installed.

______23 .Stoves

For Gas stoves, we will handle the disconnection but will not reconnect.
If your stove weighs over 300 lbs. and is difficult to move, it must be moved by the customer or contractor before we install the backsplash. We are not liable for any damage if it is not moved.

______24. Undercabinet lighting should be installed after our backsplash is in place. If it is already installed, the customer’s electrician must remove and reattach the lighting after the backsplash installation.

______25. Cabinet, Trim Work & Paint Preparation

Lights rail should not be installed prior to the installation of the full-height backsplash.
All cabinet trim that extends past the bottom of the upper cabinet must be removed by the customer or contractor before we install the backsplash. In some cases, it will need to be modified by the customer or contractor to fit our backsplash correctly.
All upper cabinets must be set prior to the initial template of countertops and backsplash.
All trim around windows and doors must be set prior to the initial template of countertops and backsplash.
All windowsills must be set prior to the initial template of countertops and backsplash.
It’s best to wait until the full-height splash is installed before painting the cabinets. We will not be responsible for any damage caused if the cabinets are damaged

______26. Outlets:

All outlet locations must be verified at the template stage. If an outlet is moving, we must be notified at the time of the template.
Granite World is not responsible for reattaching outlets to boxes. In most cases, longer screws will be needed to reattach outlets. Granite World does not provide these screws.
In some cases, outlets will need to be moved for us to install the backsplash properly. The customer or contractor is responsible for moving these outlets prior to our arrival for installation (preferably before the template).

______27. Shelves:

The maximum size for a granite/quartz shelf is 3”. It is only attached with epoxy, and we do not recommend setting anything heavy on these shelves. The structural integrity of these shelves is only guaranteed for the duration of Granite World’s warranty (1 year).

______28. Stone Thickness

Our backsplashes are usually the same thickness as the countertops (1-3/16”).
If you prefer, we can order thinner material for the backsplash, but please note that we cannot guarantee a perfect color match.
If the material doesn’t match and needs to be returned, a restocking fee will apply.
There may be slight color variations between the backsplash and the countertops, for which Granite World is not responsible.

______29. Trip Charges

Sometimes, we may need to make two trips to complete a kitchen with a full-height backsplash. We’ll determine this during the template stage.
If two trips are necessary, there will be an additional trip fee of $200.00.

______30. Gaps

Since walls are rarely perfectly square or straight, small gaps between the wall, cabinets and the stone may occur. While the backsplash will often cover these gaps, it might not always do so completely.
Please note that Granite World is not responsible for caulking any open gaps between the countertop or backsplash and the wall.

CABINET DISCLAIMER

_______1. ALL MATERIALS WILL BE ORDERED AS SPECIFIED ON THE DESIGN AND PAYMENT POLICY.ALL CABINET ORDERS ARE CUSTOM ORDERED; THEREFORE, NO RETURNS OF ANY KIND WILL BE ACCEPTED UNLESS MATERIALS ARE DAMAGED OR DEFECTIVE.

_______2.GRANITE WORLD OFFERS RETAIL CABINET DESIGN, SALES AND DELIVERY TO CUSTOMERS WHO HAVE CONTRACTORS OR SELF PERFORM THE INSTALLATION. GRANITE WORLD ALSO OFFERS CABINET INSTALLATION FOR CUSTOMERS RETAIL CUSTOMER WITHOUT A CONTRACTOR. THIS IS CABINET INSTALLATION ONLY (NO PLUMBING, ELECTRIC OR HVAC INCLUDED).

________3.IF A REPLACEMENT CABINET OR PART NEEDS TO BE REORDERED, GRANITE WORLD WILL DO EVERYTHING POSSIBLE TO RECEIVE IT FROM THE VENDOR IN A TIMELY FASHION. GRANITE WORLD IS NOT RESPONSIBLE FOR ANY ADDITIONAL COST ASSOCIATED WITH ADDED REPLACEMENT PARTS OR INSTALLATION OF THOSE PARTS UNLESS THESE ARE RESULT OF GRANITE WORLD INSTALL ISSUES.

________4. CABINET HARDWARE DOES NOT COME ON THE CABINETS, NOR DOES IT AUTOMATICALLY COME WITH THE ORDER. ALL CABINET HARDWARE ORDERS ARE SPECIAL ORDERS: THEREFORE, NO RETURNS OF ANY KIND WILL BE ACCEPTED UNLESS MATERIALS ARE DAMAGED OR DEFECTIVE.

________5. I AM AWARE THAT WOOD IS A MATERIAL THAT CAN EXPAND AND CONTRACT. KEEP CABINETS IN A CLIMATE-CONTROLLED SPACE TO PREVENT CAUSING FRACTURES. YOU WILL BE PROVIDED A TOUCHUP KIT FOR ANY COMMON DINGS, DENTS, OR SCRATCHES.

________6. A 50% DEPOSIT IS REQUIRED AT THE TIME OF THE ORDER AND THE REMAINING BALANCE MUST BE PAID WHEN THE CABINETS ARRIVE AT THE WAREHOUSE.

________7.CABINETS WILL BE DELIVERED TO OUR WAREHOUSE AND MUST BE PAID IN FULL AS SOON AS THEY ARRIVE. THE CABINETS MUST BE DELIVERED TO YOUR HOME WITHIN ONE WEEK, OR A STORAGE FEE OF $200/ WEEK WILL BE ASSESSED.

_______8. WHEN CABINETS ARE DELIVERED, THEY DELIVER THEM DIRECTLY TO THE GARAGE. THERE WILL BE A CHARGE FOR IN-HOME DELIVERY OF $250.

______9. DELIVERY WILL BE COORDINATED BETWEEN GRANITE WORLD AND THE CUSTOMER. IF YOU ARE NOT ABLE TO ACCEPT DELIVERY, IT IS IMPORTANT THAT SOMEONE IS THERE TO SIGN ON YOUR BEHALF. YOU OR THAT PERSON WILL BE REQUIRED TO SIGN OFF ON DELIVERY. BY SIGNING OFF ON THE DELIVERY, YOU ARE AGREEING THERE IS NO VISIBLE DAMAGE TO THE CABINETS (IF UNBOXED) OR BOXES (IF BOXED).

_______10. GRANITE WORLD IS NOT RESPONSIBLE FOR ANY PLUMBING, ELECTRICAL, OR HVAC ADJUSTMENTS TO FIT CABINET DESIGNS.

_______11. I HAVE RECEIVED A COPY OF THE MANUFACTURER’S WARRANTY.

What is Quartzite?

Quartzite is a beautiful natural stone and comes directly from the earth. All quartzites are made of 100% minerals and are purely a product of nature. Quartz (the mineral) is the primary substance in all quartzites; some types contain smaller amounts of other minerals that give the stone colors and characteristics.

Quartzite is a metamorphic rock formed when sandstone-based rock is morphed from sand to a glassy crystalline with heat and pressure. Many types of quartzites were deposited as beach sand; over time, they were buried and compressed into solid rock to make sandstone. After the sandstone is created, it pushes deeper into the earth’s crust, where it’s compressed into a metamorphic rock.

Not all quartzites are alike. There is variation in each type of quartzite, and this variation depends on how long it was buried in the earth’s surfaces and the conditions that it endured. This process makes quartzite slabs unique; quartzite slabs may form and be porous, while others are tightly bonded together.

The crystalline structures create a brittle stone that is stabilized by the resins. When the slabs are prepared, a resin is infused into the slab to enhance the stability of the material. The resin helps fill pits and fissures, improves the overall surface finishes, strengthens the material, and reduces absorption. Please note that resin doesn’t polish as smoothly as the stone, and the finish can vary. Granite World has no control over this.

Fissures are a natural occurrence that happens during the formation of the stone, through the heating and cooling of the earth’s surface. Fissures are visible separations along the crystals; often, they can be seen or felt. Fissures are not crack; however, over time, they can develop into cracks. Granite World is not responsible if, over time, a fissure develops into a crack. Pitting is an inherent feature of the stone and does not impair its durability of the stone.

Initial _______

Sealing & Maintenance

Quartzite should be sealed often; sealing depends on the usage of the area. The water test is a simple check to see if it is time to seal your countertops. Place a small amount of water on the countertops; allow 30 seconds if the water absorbs into the stone; it is time to seal your countertops. If the water beads up, you do not need to seal your stone. Please be advised that quartzite should not be wet when the sealer is placed on the quartzite; it can take quartzite several days or weeks to dry. In addition, sealing the natural stone does not protect against etching and staining. Granite World is not responsible if the sealer affects the stone. Therefore, we recommended testing a small area of the quartzite before sealing the entire area.

Initial_______

Daily Care:

For daily care, use a non-acidic, low pH cleanser such as mild soap and water or stone-specific cleansers. Do not use bleach or other harsh chemicals. Decrease stains & Damages

● Use a coaster for glasses and mugs.

● Immediately clean up staining substances such as vinegar, wine, oils, liquids, tomatoes, and citrus.

● Use trivets or hot pads

● Water absorption is most common in quartzite Heat & Thermal Shock: Natural Stone can take extreme amounts of heat. However, we recommend that the use of trivets or heat pads are used on the surface. The rapid temperature change can cause thermal shock to the stone, which can cause cracking due to the release of pressure in the stone.

Initial_______

Selections of Quartzite

When selecting slabs from distributors, Granite World is not responsible for the information received regarding the material. Quartzite is commonly incorrectly classified. For example, marble can be labeled as quartzite. Granite World is not responsible for the quality of the material we receive from the distributor.

Initial______

Fabrication

There is no “perfect” natural stone. Every natural stone has its strengths and weaknesses. Quartzite can contain blemishes, minor fissures, pits, and other natural characteristics that cannot be avoided when fabricating the material. Granite World is not liable for the natural characteristics of quartzite during the fabrication, installation process, and post-installation. The customer is responsible for selecting the material and doing their research. Due to quartzite’s makeup, the quartzite needs to be replaced with a new slab during fabrication, and the customer is responsible for enduring the cost.

Granite World does not recommend back-splash or riser splash in quartzite. Due to the nature of the stones. If you choose to do a 4” backsplash or riser splash, please note that if the pieces break during fabrication, the pieces will be glued together and not re-made.

Granite World reserves the right to repair or replace any minor chips or defects that may have occurred during fabricating, delivery, or installation entirely at our discretion. Inspection: All slabs will be inspected by Granite World before fabrication; if there is a defect(s) in the slab (s), they will be presented to the customer before moving forward. Imperfections could also cause a delay in the customer’s installation.

Quartzite is dense and consists of many fissures throughout the stone. Therefore, Granite World will not fabricate or install a structurally compromising project from a fissure or crack in the material. Many stone slabs are not perfectly flat; any slabs that are concave, convex, or bowed are not considered defective.

Initial______

Installation

Backsplash

If you choose to do a 4” backsplash or riser splash, please note that if the pieces break during installation, the pieces will be glued together and not re-made.

Seams:

Granite World wants to achieve the perfect seam; however, that is difficult. In some cases, slabs from the same lot vary in color, and the seams may be difficult to match due to the variety of shades in the material. Therefore, many factors go into seam placements; Granite World determines the final determination of the location of seams

Initial______

Limited Warranty on Installation

Granite World warrants the installation of your quartzite. However, we do not warranty against stains, chips, cracks, fissures, or etching. In addition, natural stone can become damaged from daily usage or accidents, such as dropping a pan or impacting the edges. Custom Cabinetry & Countertops by Granite World WILL NOT be held responsible for any staining, etching, or scratching on the material after the material is installed. If the quartzite stains, chips, cracks, or etches, after installation Granite World will come out to repair them for $500.00 (other fees may apply). There is no guarantee that the issue will be resolved.

Signature__________________________________________

Natural Stone Disclaimer

Custom Cabinetry & Countertops by Granite World wants to ensure that you are familiar with the unique characteristics and maintenance required for the quartzite installed in your home.

Initial_______

Acknowledgement

I understand the makeup of natural quartzite and that I’m fully responsible for the maintenance and damage of the quartzite that is installed in my home. Custom Cabinetry and Countertops by Granite World is not held responsible for the stone’s natural makeup or the material hand selected by the customer. It is the customer’s responsibility to understand and be knowledgeable about the selected quartzite.

Signature_____________________________________

Template Checklist

Clear Countertops off
All items should be removed from countertops
Be Present
A decision maker over the age of 18 years of age must be present
Secure all pets prior to arrival

Sinks

If your sink isn’t from Granite World, please ensure it is onsite

Apron Front Sink/ Farm House Sink
- Sink must be installed prior to template

New Cabinets

Cabinet must be installed and secured to the wall
Base cabinets
- Base cabinets and supports must be permanently installed, level and secured to the wall or floor
Base Cabinets Panels
- End Panels and trim pieces must be installed
Cabinets must be level

Full-Height Splash

Light Rail & Cabinet Trim
- Should not be installed prior to the installation of the full-height backsplash
Upper Cabinets
- All upper cabinet must be set
Window & Door Trim
- Must be set prior to template
Outlets
- Oultets must be in the exact location (Cannnot be moved after template)
Under Cabinet Lighting
- Should not be installed until after installation

Trip Charge

A $500.00 Trip Charge will be applied if you not fully ready for template, including the following.:
Cabinet trim work not completed
Apron front sink / Farmhouse sink are not set
Drywall Work (That meets up to the countertops)
Discussion maker is not onsite
Cabinets are not set

Congratulations on your beautiful new countertops! As the final step of the installation process, please review the countertops and the details to ensure that everything has been done to your satisfaction before the installation crew leaves your home. Please make sure that the following items have been completed:

Countertop(s) edges are smooth
Seams:
- Seams are level
- No Seams
Work area is cleaned and left in good condition
The countertop has been cleaned and sealed (if required)
- Note: Quartz does not require sealing
All required holes have been drilled (faucet(s)/ sprayers/Lotion-Soap Dispenser/ Air Gap Cover/ETC

If you should have any questions or concerns, please make the job foreman aware of these items BEFORE the crew leaves your home. A $150.00 trip charge will be required to return. When all of the items have been completed to your satisfaction, please sign and date below. We have enjoyed working with you and please keep us in mind for your future projects.

____________________________________________________________________

Signature

Link to Complete